Introduction

Welcome to Plymouth Mattress. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from plymouthmattress.co.uk (the “Site”). We are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly. By using our Site, you agree to the practices described in this policy.

Data Collection

We collect several types of information to provide and improve our services. The categories of personal information we may collect include:

• Contact information: name, email address, postal address, and phone number when you create an account, place an order, or contact customer support.
• Order and payment information: details about purchases, billing information, and transaction history.
• Account information: username, password, and security questions used to access your account.
• Browsing and usage data: information about how you interact with the Site, including pages viewed, products searched, items added to a cart, and referral sources.
• Device and location data: IP address, browser type, device type, and approximate geolocation to improve your experience and security.
• Communications: records of correspondence with our support team and responses to surveys or promotions.

We collect this information through various means, including when you provide it directly (e.g., creating an account, placing an order, signing up for newsletters), automatically through cookies and similar technologies, and from third parties as described below.

Usage of Information

We use the data we collect for legitimate business purposes, including:

• Processing and fulfilling orders, including payments, shipping, and returns.
• Providing, personalizing, and improving our products and services, including recommendations based on your browsing and purchase history.
• Communicating with you about orders, promotions, updates, and support requests.
• Strengthening security, preventing fraud, and protecting rights and safety of our customers and site users.
• Analyzing site usage and performance to optimize the user experience and develop new features.
• Complying with legal obligations and as otherwise described in this policy.

Data Protection & Security

We implement appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of sensitive data in transit using TLS/SSL and secure storage practices.
• Access controls and authentication mechanisms to limit who can view or process personal data.
• Regular security assessments, vulnerability management, and monitoring for suspicious activity.
• Secure data retention practices with defined retention periods and procedures for deletion.
• Vendor and partner safeguards to ensure third parties handling your information maintain appropriate security measures.

While we strive to protect your information, no method of transmission or storage is completely secure. If you have concerns about account security, please contact us using the details below.

User Rights & Contact Information

You have rights regarding your personal data, including:

• Access: you may request a copy of the personal data we hold about you.
• Correction: you may request corrections to inaccurate or incomplete data.
• Deletion: you may request deletion of your personal data, subject to certain legal obligations or legitimate business needs.
• Restriction: you may request to restrict processing under certain circumstances.
• Portability: you may request a portable copy of your data in a structured, commonly used, and machine-readable format.
• Objection or withdrawal of consent: where we rely on consent, you may withdraw that consent at any time.

To exercise these rights or for any privacy-related questions, concerns, or requests, please contact Plymouth Mattress at:

Email: privacy@plymouthmattress.co.uk
Postal Address: Plymouth Mattress, Suite 2, 123 Sleep Street, Plymouth, PL1 2AB, United Kingdom

You may also reach our privacy team by using the contact form on our Site. We will respond to requests in accordance with applicable data protection laws.